Flow of work guidance – for faster value realisation in the SAP environment and beyond
With WalkMe as the digital adoption platform (DAP), we’ll guide your staff in the flow of work through entire work processes – right in the process itself.
We automate routines and measure use and quality in SAP and your non-SAP systems. Compliantly and without a lot of effort in implementation or programming.
With in-process guidance and validation, business errors are reduced by up to 41% – with noticeably fewer reworks, more organised master data and more stable closing in SAP and non-SAP systems.
Teams become productive more quickly: 60% faster user adoption of functions/apps, 35% faster onboarding of new staff and 45% more efficient migrations.
IDC confirms ROI of 494% over three years with amortisation of ~5 months. Additional revenue from faster use of new features and reduced operating expense also add value.
Software only has an impact when people use it!
Every year, companies invest millions in SAP, new cloud modules and other operating information systems. Yet all too often, the usefulness it promises doesn’t turn out – not because of the technology but because of friction and a lack of interconnectedness in the user’s everyday work – complex user interfaces, more and more frequent releases, inconsistent processes across SAP and non-SAP systems. Staff have to jump between different windows, look for fields and can’t see where to enter information. Traditional software training falls flat because the assistance comes to an end precisely when it’s needed. And the results are tangible – more support tickets and reworks, inaccurate master data, manual workarounds, longer processing times, and delayed ROI, or none at all.
Digital adoption platforms like WalkMe address precisely this gap between “implemented” and “really used”. It’s not about more training manuals, but about support with your work when you need it – in context, across systems, and that can be measured. This is how implementing software can create value – faster, at less risk and smarter.
How WalkMe works
WalkMe sits on top of your tech stack as an intelligent layer overlaying your applications and makes losses caused by digital friction visible. The platform guides users in the flow of work to their goal according to the context, by navigating through processes, providing tool tips, validating entries, prefilling repeated data and automating repetitive tasks – across applications along your end-to-end business processes.
Analytics and dashboards lend additional insights into usage, adoption and impact. This is how companies increase their productivity, shorten their time to value, react to changes in a more agile manner and reduce their compliance risks.
In a word, WalkMe complements your systems at the point of need with guidance, automation and analytics – right where work is being done.
Grant Thornton’s international tried and tested framework
We don’t just consider WalkMe and digital adoption platforms as tools. They are at the heart of every digital transformation because a genuine impact only comes about when people use software with confidence and without making errors. This is what our consistent, internationally tried-and-tested framework aims at. We are at your side from the initial idea all the way until you’re up and running smoothly and beyond. Closeness to our customers shapes every step. We don’t just disappear after going live but stick around, optimise, and deliver added value to you and your company.
Digital adoption becomes part of your operating model. We formulate a clear digital adoption strategy with a roadmap and reliable business case. Workshops, stocktaking and value discovery sprint provide priorities, governance and figures.
On request, we test usefulness in a proof of value under controlled conditions. We will clarify contractual and licence questions practically and with regard to risks.
We build, manage and test until your digital adoption journey delivers results, closely coordinating technical requirements. We integrate WalkMe, develop smart walk-throughs, validations and automations, test it with key users and go live together with you.
We’ll scale up with our international network of more than 70,000 experts as needed.
After going live, we’ll stay at your side. We operationalise digital adoption in standard operations, establish clear management and enable teams to act on their own.
Insights from dashboards go into targeted improvements. This increases productivity and process quality, time to value is improved and compliance remains ensured.
Our awards
Frequently asked questions on WalkMe and digital adoption
WalkMe is a digital adoption platform (DAP) that gives users direct support. Interactive step-by-step instructions, tool tips and automation guide users through complex processes in real time – with no need for extra trainings or external handbooks.
Digital adoption services include advice and implementation how companies strategically use a platform like WalkMe. The goal is to increase the acceptance of software, simplify processes and increase the productivity of staff.
SAP transformations are complex and often come with high change management requirements. A DAP like WalkMe reduces the orientation time, reduces error rates and ensures that new processes are accepted by users quickly and sustainably.
Instead of using traditional training courses or handbooks, users receive help directly in the system. This reduces the need for in-person training, help-desk queries drop and users can resolve tasks on their own.
Yes. Contents and instructions can be controlled by function, department, language or location. In this way each user only receives the information relevant to him or her – personalised and contextualised.
Absolutely. WalkMe supports different languages, central management and scalable contents. This allows global projects to be rolled out efficiently and local requirements to be taken into account at the same time.
No. WalkMe is designed so that users can benefit from it without any prior technical knowledge. The platform runs in the background of existing software and shows help prompts where needed.